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Standard delivery (up to 2kg) - £3.99 (Delivery expected within 4 to 7 working days)

Standard delivery (above 2kg) - £5.99 (Delivery expected within 4 to 7 working days)

Note- we are still working on being able to provide our customers with an express service.

FREE delivery on orders £35 and over excluding shipping.

We apologise for any delayed deliveries. Unfortunately once the parcels have left us they're in the hands of the delivery companies and we aren't notified of any delays. Please contact us if your package hasn't arrived 7 working days after you ordered it and we will investigate.

If you have placed your order with standard UK delivery you can expect to receive your package within 5 working days.  Note: These delivery times apply to UK orders only. If you've ordered from outside the UK your delivery may take a little longer.

To check your order status: Please find the order confirmation email you received after placing your order with us. The email includes a link to view your order status. Follow this link to check whether we are still preparing your order or have already shipped it.

Note- We are experiencing a very high volume of orders and are therefore unable to track every single order individually.

Yes, all of our packing materials are sustainable and are mostly compostable. In some cases, we do recycle packing materials received from our suppliers to carry on the cycle of reuse.

We can take card- payment from most major card payment providers, including VISA, MasterCard, American Express etc.

Enjoy quicker checkout through Shop Pay, Apple Pay, PayPal or Google Pay.

Please find all details relating to our refund & returns policy by clicking the following link. 

We offer a 14-day money-back guarantee, as long as items are returned to us in the same condition that you received it in, unopened, unused, and in its original packaging, unless the product itself is faulty. 

See the full refund & returns policy by following this link. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We carefully vet our suppliers against the following criteria:

1. Do their products offer an eco-friendly alternative to their everyday counterpart?

2. How are the products manufactured? Are they manufactured ethically with a lower carbon footprint?

3. Are the suppliers UK-based?

If the answer to all of these questions is 'YES' then we will choose to work with this supplier.

All of our discount codes have expiry dates attached to them, and can not be used in conjunction with one another. Additionally, a minimum order may need to be reached before the discount code becomes active.

These are some of the examples of the conditions attached to our discount codes.

No, you may also checkout as guest. However, you may want to consider signing up for an account to take advantage of the following benefits:

- faster checkout

- access to our newsletter

- access to member-only discounts

And these are only some of the benefits that come with you taking 1 minute to sign up for an account.

You can access your subscriptions by logging into your Clean Eco Club account and clicking on subscriptions. Here, you can manage or cancel any of your active subscriptions.

If you were not able to access your subscription account by using the above method please get in touch at support@cleanecoclub.com.

If you have not been able to find the answer to your question, please contact us via our contact form or email us directly at support@cleanecoclub.com.